Last Updated: January 2026

Fvaji Privacy Policy — How We Protect Your Personal Information

By using Fvaji, you agree to our Privacy Policy. It is our responsibility to transparently inform you how your information is collected, stored, and used.

Fvaji ("we", "our", "the platform") takes your privacy seriously. This Privacy Policy explains what information we collect when you use Fvaji's website, mobile app, and other services, how we use it, and how we keep it secure.

By using Fvaji's services, you are deemed to consent to this Privacy Policy. If you do not agree with the policy, please refrain from using the services.

1 Introduction and Scope

This Privacy Policy applies to all Fvaji digital services — including website, mobile app, live chat service, and email communications. This policy has been formulated in compliance with Bangladesh and international data protection laws.

As an international gaming platform, Fvaji manages user data in compliance with GDPR (General Data Protection Regulation) and applicable local laws. We believe transparency is the foundation of trust.

  • This policy is available in both English and Bangla. In case of discrepancy between the two versions, the Bangla version shall apply for Bangladeshi users.
  • If the policy is updated, the published date on the website will be revised, and email notifications will be sent for significant changes.

2 What Information We Collect

Fvaji collects various types of information. Details are provided below:

Data Type Description
Identity Information Full name, date of birth, nationality, ID number
Contact Information Email address, mobile number, current address
Financial Information Payment method details, transaction history, balance
Technical Information IP address, browser information, device ID, login times
Gaming Information Betting history, game activity, rewards and bonus information
Communication Records Support chat history, email correspondence

Fvaji only collects necessary information. We do not request irrelevant or excessive data.

3 How Information Is Collected

Fvaji collects user information through various methods:

  • Directly from you: During registration, KYC verification, deposits and withdrawals, and when contacting support.
  • Automatically: Technical information is collected through cookies, log files, and web beacons during platform use.
  • From third parties: Certain information is received from payment processors and identity verification services.
  • Fraud Prevention: Comparative data checks with relevant agencies may be conducted for security verification purposes.

4 Purpose of Data Use

Fvaji uses your information for the following purposes:

  • To create, manage, and verify accounts
  • To process deposits, withdrawals, and financial transactions
  • Preventing fraud and money laundering
  • Ensuring platform security and functionality
  • To comply with legal and regulatory obligations
  • To provide customer service and support
  • Sending bonus offers and promotional communications where applicable (with your consent)
  • Analytics and research to improve the platform experience

Fvaji never sells your information to third parties for marketing or advertising purposes.

5 Sharing Information with Third Parties

Fvaji may share information in limited and specific circumstances:

  • Service Provider: Payment processors, KYC verification providers, and technology partners — limited to necessary data only, under NDA.
  • Law Enforcement Agencies: When required by legal order or regulatory authority.
  • Licensing Authority: To comply with gaming license requirements.
  • Fraud Prevention: Limited data shared with industry-level fraud detection networks.

Before sharing any information with third parties, their data protection standards are verified. We ensure that our partners adhere to the same level of privacy policy as we do.

6 Cookies & Tracking Technologies

Fvaji uses cookies and similar technologies to improve platform functionality and user experience:

  • Essential Cookies: Protecting login sessions and keeping core platform functions running. Disabling these will prevent use of the service.
  • Functional Cookies: To remember your preferences (language, layout).
  • Analytics Cookies: Understanding and improving platform usage patterns.
  • Security Cookies: Detecting fraudulent activity.

Cookies can be managed through your browser settings. However, disabling essential cookies will disrupt login and other core features.

Fvaji does not use third-party advertising cookies or cross-site tracking cookies.

7 Data Security Measures

Fvaji follows industry-leading standards to protect your information:

  • SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
  • Encrypted Storage: All stored sensitive data is encrypted.
  • Firewall and DDoS Protection: Multiple layers of protection at the server level.
  • Regular Security Audits: Tested by independent cybersecurity experts.
  • Access Control: Staff only have access to information necessary for specific tasks.
  • Two-Factor Authentication: 2FA option available for account security.

However, no data transmission over the internet can be guaranteed to be completely secure. We take every precaution possible, but we also urge you to use a strong password and never share your account details with anyone.

8 Data Retention Period

Fvaji retains data for specific periods in accordance with legal and business requirements:

  • Account Information: Minimum 5 years even after account closure (as required by AML and gaming laws).
  • Financial Transactions: Up to 7 years (financial regulatory compliance requirement).
  • KYC Documents: 5 years after account closure.
  • Support Contact: 3 years after last contact.
  • Technical Logs: Up to 12 months.

Once the retention period expires, data is securely deleted or anonymized.

9 Your Rights

As a Fvaji user, you have the following rights:

Right to Access Information

You can request to know what information Fvaji holds about you.

Right to Rectification

You may request correction of any inaccurate or outdated information.

Right to Erasure

You may request deletion of your personal data in certain circumstances (unless a legal obligation requires retention).

Right to Object to Processing

You may opt out of marketing communications or profiling at any time.

Right to Data Portability

You can request to obtain your information in a machine-readable format.

To exercise these rights, contact Fvaji support. We will respond within 30 days of your request.

10 Protection of Minors

Fvaji's services are only for those aged 18 and above. We do not knowingly collect data from minors.

  • Age verification is mandatory at registration.
  • KYC verification may be requested in suspicious cases.
  • If parents discover their child has registered, please notify support immediately. The account will be closed.

If a minor's account is identified, it will be closed immediately and the process to refund deposited funds will begin.

11 Policy Changes

Fvaji may update this Privacy Policy as needed. When changes occur:

  • The new policy will be published on the website with an updated date.
  • For important changes, a notification will be sent to your registered email.
  • Continued use of the service after any changes will be considered acceptance of the updated policy.

If there are significant changes compared to the previous policy, separate consent may be requested after login.

12 Contact

For any questions, complaints, or to exercise your rights regarding the Privacy Policy, contact Fvaji's Data Protection Team:

Email: [email protected]

Response Time: Within 30 business days

Live Chat: Contact us directly on the platform

Fvaji's Commitment to Data Security

Fvaji follows six core principles in protecting your information.

Encrypted Security

All data is protected with 256-bit SSL encryption — the same technology used by banks.

No Sale of Data

Your information is never sold to advertisers or third parties.

Restricted Access

Staff can only access information they need — not everyone has access to everything.

Regular Audits

Independent cybersecurity experts regularly audit our security systems.

Transparency in Bengali

All policies and terms are written in plain, accessible Bengali. Complex legal language is avoided.

GDPR Compliant

International data protection standards are maintained. Your rights are always protected.

Join a trusted platform today

Your information is completely secure at Fvaji. Register and start gaming with confidence.

বাংলা